Refund Policy

We want you to be completely satisfied with your purchase from Loom Jewels.

Returns

You may return most items within 30 days of delivery for a full refund. Items must be in their original, unworn condition with all packaging and tags intact.

How to Return

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with return instructions.

Refund Process

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Exchanges

If you would like to exchange an item for a different size or style, please contact us. Exchanges are subject to availability.

Damaged Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost to you.